Whistler Vacation Rental by Owner Policies for Glacier Lodge

Cancellations Made by Guests Deposits are non-refundable   Balance payment is refundable, less 10% transaction fees, if booking is canceled 60 days or greater in advance. Reservations canceled 59 days or less in advance are refunded only if we replace your booking with the same dollar amount.

Check-In Time     4 PM
Check-Out Time    10 AM            

Courtesy Hold Reservations    Requested dates are not placed on hold prior to payment unless specifically negotiated in advance as this site allows for live reservations.            

Delayed Arrivals Refunds are not eligible for delayed arrivals.      

Delivery of Instructions and Access Information       Complete resort information, arrival /check-in instructions with coded access info will be sent upon final payment            

Excessive Noise   Excessive noise is not tolerated and can result in an eviction.        

Graduation & Stag/ette Parties      This property is not available for graduation or stag/ette groups      

Guest Account Termination     The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings.    Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site   

Guest Stay Contract     Issued upon reservation            

Housekeeping      Complimentary: upon arrival, departure and a full mid week clean for stays greater then 7 nights. Additional cleaning can be scheduled upon request at guests expense.

Ineligible Guests & Refusal of Business: 48-Hour Reservation Cancellation     The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be canceled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses.

Late Reservation Payments     Failure to pay by due dates will result in automatic cancellation.          

Liability   We are not responsible for any bodily harm to guests or guests of guests while they are on our property or at any location in Whistler          

Maintenance Emergencies       Notify Owner      Emergency numbers are listed in the welcome package    

Maximum Sleeping Capacity     6

Minimum Age Requirement       24    Children are welcome providing a parent of 24 or older is also staying in the property. We do not accept ski camps.  

Missing Items     Guests will be responsible for all items that are missing from this property on departure        

Parking     Underground parking: maximum height is 6' 10”   If your vehicle is greater then 6’ 10”, please contact us for alternative options.   

Pets No Pets allowed        

Privacy     The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.   Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.  

Property Damage   Guest assumes financial responsibility for property damage incurred by tenants or guest of tenants   By accepting our guest stay contract with online payment, you agree to pay us for all damages you incur      

Property Sale     Property Sale/Damage-We relocate you to a comparable property. If there are any rate increases associated with the move, we will contribute up to $100 CAD per night towards rate equalization.    If we fail to successfully relocate you, you will receive a full refund. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products    

Rental Accommodation Zoning   Our property is located in a legal rental zoned area.              

Reservation Changes     Property Sale/Damage-We relocate you to a comparable property. If there are any rate increases associated with the move, we will contribute up to $100 CAD per night towards rate equalization          

Reservation Guarantee   Property Sale/Damage-We relocate you to a comparable property. If there are any rate increases associated with the move, we will contribute up to $100 CAD per night towards rate equalization.    If we fail to successfully relocate you, you will receive a full refund. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights, road or vacation-related products.   

Ski & Snowboard Gear Storage Located in both our property and a free valet ski / snowboard storage in the main floor ski center           

Smoking     No smoking      

Terms of Eviction       Excessive noise, common and private property damage, and disturbing the peace will result in immediate eviction